Changes and cancellations will be handled differently depending on whether or not business hours are made, how the request is made, and whether or not you have a 24/7 support plan.
Please check the corresponding responses [1] to [3] from the flowchart.
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BORDER business hours
Weekdays: 9:00-18:00
Saturday: 10:00-17:00
Closed (outside business hours): Saturdays, Sundays, holidays, weekdays and Saturdays other than the above hours
*Business hours may change during Golden Week, Obon, New Year’s holidays, etc.
Please check your registered email address for business hours.
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If your company has subscribed to the “24-hour, 365-day support plan,”
You can receive support when traveling abroad. Please check the flowchart below.
[3] Outside business hours（Subscribed to 24/7 support plan and overseas business trip）
Please send a message to change or cancel in the thread.
The response will differ depending on whether you order a quote or not. Please see below for details.
[Search and book by yourself] Cancellations and Changes (Domestic Flight)
The response will differ depending on whether you order a quote or not. Please see below for details.
[Search and book by yourself] Cancellations and Changes (International Flight)
You can cancel by yourself. Please see below for details.
[Search and book by yourself] Flow from hotel search to reservation completion
The response will differ depending on whether you order a quote or not. Please see below for details.
[Search and book by yourself] Process from bullet train search to reservation application
We cannot accept cancellations or changes outside of business hours.
In the event of sudden cancellation or change, please contact your airline, accommodation facility, etc. to make arrangements.
(*If you have time before departure, please contact the operator via chat during business hours.)
See below for information on how to contact airlines and accommodations.
See below for information on how to contact airlines and accommodations.
[Search and book by yourself]Cancellations and changes outside of business hours
The 24-hour, 365-day support plan is a service that allows you to call our dedicated number and consult with us outside of our business hours about changes to your overseas flight tickets or hotel, or if you are feeling unwell.
（*24/7 service only applies to overseas business trips. For domestic business trips, please see [2.].）
If your company subscribes to a 24-hour, 365-day plan, 【緊急連絡先はこちら】 (emergency contact) will be listed in the summary column on the page after requesting business trip arrangements.
Clicking 【緊急連絡先はこちら】 will take you to a link with emergency contact information.
