This page explains how to cancel or change a domestic flight ticket if you reserved it using BORDER’s [Search and book by yourself].
Click on the part you want to see.
Customer before approving quotation
Customer after approving quotation
About cancellations and changes outside of BORDER business hours
About cancellations and changes on the day of boarding due to bad weather
List of inquiries for each airline
No action required
If the order is not approved by the quote order deadline, the order will be automatically canceled and no cancellation fee will be charged.
▼If you wish to cancel
Once the quotation order deadline has passed, it will be automatically canceled.
▼If you wish to make changes
Please purchase a new ticket yourself.
Action required
When purchasing tickets, you will be subject to cancellation fees when you click the “Payment button” in the quote.
▼If you wish to cancel
Please send a message in the thread that you wish to cancel. After confirming the message, we will send you a quotation regarding the cancellation, so please approve it.
▼If you wish to make changes
Please send a message in the thread that you would like to change. After confirming the message, we will send you a quotation regarding the changes, so please approve.
For outside BORDER business hours, please follow the instructions below.
Please note that Airlines cannot complete the cancellation process for airline tickets booked through travel agencies, so when contacting the airline, please only let them know that you wish to cancel or change.
After that, we will refund and change though BORDER.
Important: JAL has changed its refund policy for domestic flights from April 12, 2023. Therefore, the cancellation procedure is different, so please be sure to check the link below.
Cancellation/change of JAL domestic flights (after April 12, 2023)
Weekdays: 9:00-18:00
Saturday: 10:00-17:00
Closed (outside business hours): Sundays / Holidays / Weekdays and Saturdays other than those listed above
(1) Please contact the airline directly yourself.
(2) Please share the details of (1) in the BORDER chat.
(3) Please approve the cancellation quote in the chat.
Applies to tickets that can be changed.
(1) Request the change directly to the airline yourself
(2) Contact details of (1) via BORDER chat
(3) Approve the canceled quote in chat
Japan Airlines (JAL)
Official website: https://www.jal.co. jp/jp/ja/
Contact information: https://www.jal.co.jp /information/
All Nippon Airways (ANA)
Official website: https://www.ana.co. jp/ja/jp/
Contact information: https:/ /www.ana.co.jp/ja/jp/guide/contact/domestic/
Skymark (SKY)
Official website: https://www.skymark.co.jp/ en/
Contact: https://www.skymark.co .jp/ja/contact/
Air Do (ADO)
Official website: https://www.airdo.jp/
Contact information: https://www.airdo.jp/support /inquiry/
Solaseed Air (SNA)
Official website: https://www.solaseedair.jp/
Contact information: https://www.solaseedair.jp/contact/< /a>
Star Flyer (SFJ)
Official website: https://www.starflyer.jp/
Contact information: https://www.starflyer.jp/inquiry/< /a>